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Regulations

Regulations of the online store Official Ferguson Store

defining, inter alia, the rules of concluding sales contracts through the Store, containing the most important information about the Seller, the Store and the rights of the Consumer



The provisions regarding the Preferred Entrepreneur apply to contracts concluded from January 1, 2021.



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payment
§ 6 Order fulfillment
§ 7 The right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
§ 12 Other provisions

Appendix 1: Model withdrawal form
§ 1 DEFINITIONS

Working days - days from Monday to Friday with the exception of public holidays.
Consumer - a consumer within the meaning of the Civil Code.
Account - a free Store function regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his individual account in the Store.
Buyer - any entity buying in the Store.
Preferred Buyer - Preferential Consumer or Entrepreneur.
Preferential entrepreneur - a natural person concluding an agreement with the Seller directly related to his business activity, but not having a professional character for him (the definition applies to contracts concluded from 1 January 2021).
Regulations - these regulations.
Store - online store The official Ferguson store run by the Seller at https://sklep.ferguson.pl.
Seller - "FERGUSON" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Dworska 1, 61-619 Poznań, entered into the National Court Register - register of entrepreneurs by the District Court of POZNAŃ - NEW TOWN AND WILDA IN POZNAŃ, 8th Economic Department of the National Court Register, under KRS number 0000041930, NIP number: 7771004488, REGON 63025409800000, capital 850000,00pln. The company offers products from the category of consumer electronics and electric vehicles.
§ 2 CONTACT WITH THE SELLER

    Postal address: ul. Dworska 1, 61-619 Poznań
    E-mail address: sklep@ferguson.pl
    Phone: 508 661 433
    Address for returning the goods (in the event of withdrawal): Ferguson sklep, Bernardyńska 2, 64-000 Kościan
    Address for sending the advertised goods: Ferguson serwis, Bernardyńska 2, 64-000 Kościan

§ 3 TECHNICAL REQUIREMENTS

    For the proper functioning of the Store, you need:
        a device with Internet access
        a web browser that supports JavaScript and cookies.
    To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

    The prices of goods visible in the Store are the total prices for the goods.
    The Seller points out that the total price of the order consists of the price for the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
    The goods selected for purchase should be added to the basket in the Store.
    Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.
    The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.
    Placing an order is the same as concluding a sales contract between the Buyer and the Seller.
    The Seller shall provide the privileged Buyer with the confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
    The Buyer may register in the Store, i.e. create an Account in it, or make purchases without registration by providing his data with each possible order.

§ 5 PAYMENTS

    You can pay for the order placed, depending on the Buyer's choice:
        by ordinary transfer to the Seller's bank account;
        with a payment card:
            Visa
            MasterCard

        via the payment platform:
           
            Dotpay

Dotpay
        cash on delivery, i.e. by card or cash upon delivery to the Buyer;
    If the Buyer selects payment in advance, the order must be paid within 3 Business Days of placing the order.
    The seller informs that in the case of some payment methods, due to their specificity, payment for the order by this method is possible only immediately after placing the order.
    By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.

 

§ 6 COMPLETION OF THE ORDER

    The seller is obliged to deliver the goods without defects.
    The order fulfillment time is 5 Business Days.
    In the event that the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after paying for it.
    Countries where the delivery is made:
        Poland
        Germany
        Austria
        Belgium
        Bulgaria
        Croatia
        Cyprus
        Czech Republic
        Denmark
        Estonia
        Finland
        France
        Greece
        Spain
        The Netherlands
        Ireland
        Lithuania
        Luxembourg
        Latvia
        Malta
        Portugal
        Romania
        Slovakia
        Slovenia
        Sweden
        Hungary
        Italy
    Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
        Via a courier company


§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

    The preferential buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
    The deadline to withdraw from the contract expires after 14 days from the day:
        in which the privileged buyer came into possession of the goods or in which a third party other than the carrier and indicated by the privileged buyer came into possession of the goods;
        on which the Preferred Buyer acquires, or a third party other than the carrier and indicated by the Privileged Buyer, acquires the last of the goods in the case of an agreement requiring the transfer of ownership of many items that are delivered separately;
        conclusion of the contract - in the case of a contract for the supply of digital content.
    In order for the Preferential Buyer to be able to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
    A privileged buyer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.
    In order to keep the deadline for withdrawing from the contract, it is sufficient for the privileged Buyer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal.

    EFFECTS OF WITHDRAWING FROM THE CONTRACT
    In the event of withdrawal from the concluded contract, the Seller shall return to the privileged Buyer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the preferred method of delivery chosen by the Buyer, other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed about the Preferential Buyer's decision to exercise the right to withdraw from the contract.
    The reimbursement will be made by the Seller using the same payment methods that were used by the Preferential Buyer in the original transaction, unless the Preferred Buyer agrees to a different solution, in any case the Privileged Buyer will not incur any fees in connection with this reimbursement.
    The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, depending on which event occurs first.
    The seller asks to return the goods to the following address: Ferguson sklep, Bernardyńska 2, 64-000 Kościan immediately, and in any case not later than 14 days from the day on which the privileged Buyer informed the Seller about the withdrawal from the sales contract. The deadline is met if the privileged Buyer sends the goods back within 14 days.
    The privileged buyer bears the direct costs of returning the goods.
    The privileged buyer is only responsible for the decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
    If the goods, due to their nature, cannot be returned by regular mail, the privileged buyer will also have to bear the direct costs of returning the goods. The Preferential Buyer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
    If there is a need to return funds for a transaction made by the Buyer privileged with a payment card, the Seller will refund to the bank account assigned to this payment card.

 

§ 8 EXCEPTIONS FROM THE RIGHT TO WITHDRAW FROM THE CONTRACT

    The right to withdraw from a distance contract referred to in § 7 of the Regulations does not apply to the contract:
        in which the subject of the service is a non-prefabricated item, manufactured according to the specification of the privileged Buyer or serving to satisfy his individual needs;
        in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
        in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
        in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
        in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
        for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
        in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
        for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the express consent of the Preferential Buyer before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the contract.

§ 9 COMPLAINTS

    In the event of a defect in the goods, the Consumer may complain about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
    Using the warranty, the Consumer may, on the terms and within the time limits specified in the Civil Code:
        submit a price reduction statement,
        in the case of a significant defect - submit a statement of withdrawal from the contract,
        demand replacement of the item with one free from defects,
        demand that the defect be removed.
    The seller asks you to submit a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations.
    If it turns out that in order to consider the complaint, it is necessary to deliver the defective goods to the Seller, the Consumer is obliged to deliver the goods at the Seller's expense to the address: Ferguson serwis, Bernardyńska 2, 64-000 Kościan.
    If an additional guarantee has been granted for the product, information about it, as well as about its conditions, is available in the product description in the Store.
    Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
    Consideration of the complaint by the Seller will take place within 14 days.

    EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS
    In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, with:
        mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
        assistance of the competent field of permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
        free help from the municipal or poviat Consumer Ombudsman;
        ODR internet platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

 

§ 10 PERSONAL DATA

    The administrator of the personal data provided by the Buyer when using the Store is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
    The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the execution of orders. The basis for the processing of personal data in this case is:
        a sales contract or actions taken at the request of the Buyer, aimed at its conclusion (Article 6 (1) (b) of the GDPR),
        the legal obligation on the Seller related to accounting (Article 6 (1) (c) and
        the legitimate interest of the Seller, consisting in the processing of data to establish, assert or defend any claims (Article 6 (1) (f) of the GDPR).
    Providing data by the Buyer is voluntary, but at the same time necessary to conclude a sales contract. Failure to provide the data will prevent the conclusion of a sales contract in the Store.
    The Buyer's data provided in connection with purchases in the Store will be processed until:
        the sales contract concluded between the Buyer and the Seller will cease to apply;
        the Seller will no longer be bound by the legal obligation to process the Buyer's data;
        the possibility of pursuing claims by the Buyer or the Seller related to the sales contract concluded by the Store will cease;
        the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Seller
    - depending on what is applicable in a given case and what will happen at the latest.
    The buyer has the right to demand:
        access to your personal data,
        rectifying them,
        delete,
        processing restrictions,
        transferring data to another administrator
        as well as the law:
        object at any time to the processing of data for reasons related to the specific situation of the Buyer - to the processing of personal data concerning him, based on art. 6 sec. 1 lit. f GDPR (i.e. on the legitimate interests pursued by the administrator).
    In order to exercise his rights, the Buyer should contact the Seller using the data from § 2 of the Regulations.
    If the Buyer considers that his data is being processed unlawfully, the Buyer may submit a complaint to the President of the Office for Personal Data Protection.

§ 11 RESERVATIONS

    The Buyer is forbidden to provide illegal content.
    Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded on time and for the purpose of order fulfillment.
    Agreements concluded on the basis of the Regulations are concluded in Polish.
    In the event of a possible dispute with a Buyer who is not a privileged Buyer, the competent court will be the court competent for the seat of the Seller.
    Provisions regarding goods and sales contracts apply accordingly to digital content and contracts for the supply of digital content, unless the Regulations specify these issues separately.
    Any liability of the Seller towards the Buyer who is not a privileged Buyer, within the limits permitted by law, is excluded.
    The liability under the warranty towards the Preferred Entrepreneur is excluded.

§ 12 OTHER PROVISIONS

1. Promotions, discounts and rebate codes cannot be combined or added up. The rebate code / rebate can only be used for a new product that is not currently on promotion. Discount codes can only be used when purchasing Ferguson products. The possibility of using a discount code may depend on the value of the order. The rebate from rebate codes on the proof of sale may be proportionally distributed over all ordered products. The promotion with free delivery applies only to shipping to Poland (does not include oversized, non-standard and larger quantities of goods). Discounts cannot be exchanged for cash or resold. The discount does not include delivery costs, unless it is a code for free delivery. Promotional campaigns are limited in time or while stocks available for the promotion are exhausted. Promotional kits containing more than one product can only be returned in full.

2. The company Ferguson sp. Z o.o. is not responsible for the quality and operation of software, third-party applications and companies independent of Ferguson.

 

Annex 1 to the Regulations

Below is a model withdrawal form that the Consumer or Privileged Entrepreneur may or may not use:



TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)

"FERGUSON" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Dworska 1, 61-619 Poznań
e-mail address: sklep@ferguson.pl

- I / We (*) ........................................... .......................... hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) / for the provision of the following services (*) / for the supply of digital content in the form of (*):

.................................................. .................................................. .................................................. .................................................. ............................

.................................................. .................................................. .................................................. .................................................. ............................

.................................................. .................................................. .................................................. .................................................. ............................

- Date of conclusion of the contract (*) / receipt (*)
.................................................. .................................................. ......................

- Name and surname of the consumer (s) / privileged entrepreneur (s):
.................................................. .................................................. ..........................

- Address of the consumer (s) / privileged entrepreneur (s):
.................................................. .................................................. ......................................

.................................................. .................................................. .................................................. ............................

.................................................. ...........................................
Signature of the consumer (s) / privileged entrepreneur (s)
(only if the form is sent in paper version)


Date ............................................

(*) Delete as appropriate.

 

Account regulations

in the store Official Ferguson Store



The provisions regarding the Preferred Entrepreneur apply to contracts concluded from January 1, 2021.



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations
§ 1 DEFINITIONS

Consumer - a consumer within the meaning of the Civil Code.
Account - the free Store function (service) regulated in these regulations, thanks to which the Buyer may set up his individual account in the Store.
Buyer - any entity buying in the Store.
Preferred Buyer - Preferential Consumer or Entrepreneur.
Preferential entrepreneur - a natural person concluding an agreement with the Seller directly related to his business activity, but not having a professional character for him (the definition applies to contracts concluded from 1 January 2021).
Store - online store The official Ferguson store run by the Seller at https://sklep.ferguson.pl
Seller - "FERGUSON" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Dworska 1, 61-619 Poznań, entered into the National Court Register - register of entrepreneurs by the District Court of POZNAŃ - NEW TOWN AND WILDA IN POZNAŃ, 8th Economic Department of the National Court Register, under KRS number 0000041930, NIP number: 0000041930, NIP number: 7700000004 PLN .00.
§ 2 CONTACT WITH THE SELLER

    Postal address: ul. Dworska 1, 61-619 Poznań
    E-mail address: sklep@ferguson.pl
    Phone: 508 661 433

§ 3 TECHNICAL REQUIREMENTS

    For the proper functioning and creation of an Account, you need:
        an active e-mail account
        a device with Internet access
        a web browser that supports JavaScript and cookies

§ 4 ACCOUNT

    Creating an Account is completely voluntary and depends on the will of the Buyer.
    The account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of the order or editing the Buyer's data.
    In order to create an Account, you must complete the appropriate form in the Store.
    At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller regarding the maintenance of the Account on the terms specified in these regulations.
    The buyer may cancel the account at any time without incurring any costs.
    In order to cancel the Account, please send your resignation to the Seller by e-mail: sklep@ferguson.pl, which will result in the immediate deletion of the Account and termination of the Account maintenance contract.

§ 5 COMPLAINTS

    Complaints regarding the functioning of the Account should be sent to the e-mail address sklep@ferguson.pl.
    Consideration of the complaint by the Seller will take place within 14 days.

    EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS
    In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others with:
        mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
        assistance of the competent field of permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
        free help from the municipal or poviat Consumer Ombudsman;
        ODR internet platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 6 PERSONAL DATA

    The administrator of the personal data provided by the Buyer when using the Account is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
    The purpose of processing the Buyer's data is to maintain an Account. The basis for the processing of personal data in this case is a contract for the provision of a service or actions taken at the request of the Buyer to conclude it (Article 6 (1) (b) of the GDPR), as well as the Seller's legitimate interest in processing data in order to establish , to investigate or defend any claims (Article 6 (1) (f) of the GDPR).
    Providing data by the Buyer is voluntary, but at the same time necessary for keeping the Account. Failure to provide data means that the Seller will not be able to provide the Account management service.
    The Buyer's data will be processed until:
        The account will be deleted by the Buyer or the Seller at the Buyer's request
        the possibility of pursuing claims by the Buyer or the Seller related to the Account will cease;
        the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Seller
    - depending on what is applicable in a given case and what will happen at the latest.
    The buyer has the right to demand:
        access to your personal data,
        rectifying them,
        delete,
        processing restrictions,
        transferring data to another administrator
        as well as the law:
        object at any time to the processing of data for reasons related to the specific situation of the Buyer - to the processing of personal data concerning him, based on art. 6 sec. 1 lit. f GDPR (i.e. on the legitimate interests pursued by the administrator).
    In order to exercise its rights, the Buyer should contact the Seller.
    If the Buyer considers that his data is being processed unlawfully, the Buyer may submit a complaint to the President of the Office for Personal Data Protection.

§ 7 RESERVATIONS

    The Buyer is forbidden to provide illegal content.
    The Account maintenance agreement is concluded in Polish.
    In the event of important reasons, referred to in paragraph. 4, the Seller has the right to amend these Account Regulations.
    Important reasons, referred to in paragraph. 3 are:
        the need to adapt the Store to the legal provisions applicable to the Store's operations
        improving the security of the service provided
        changing the functionality of the Account that requires modification of the Account regulations.
    The buyer will be informed about the planned change to the Account regulations at least 7 days before the change is implemented via e-mail sent to the address assigned to the Account.
    If the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the Seller's e-mail address: sklep@ferguson.pl, which will result in termination of the Account maintenance agreement upon the entry into force of the planned change or earlier. if the Buyer makes such a request.
    If the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to termination of the contract in the future.
    In the event of a possible dispute with a Buyer who is not a privileged Buyer, the competent court will be the court competent for the seat of the Seller.

 

Newsletter regulations

Store Official Ferguson Store



The provisions regarding the Preferred Entrepreneur apply to contracts concluded from January 1, 2021.



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal data
§ 5 Final provisions
§ 1 DEFINITIONS

Consumer - a consumer within the meaning of the Civil Code.
Newsletter - a free service provided electronically, thanks to which the Service Recipient may receive from the Service Provider electronically previously ordered messages about the Store, including information about offers, promotions and new products in the Store.
Preferred entrepreneur - a natural person concluding a contract with the Service Provider directly related to its business activity, but not having a professional nature for it (the definition applies to contracts concluded on 1 January 2021).
Store - online store The official Ferguson store run by the Service Provider at https://sklep.ferguson.pl
Recipient - each entity using the Newsletter service.
Privileged Recipient - a consumer or a privileged entrepreneur.
Service Provider - "FERGUSON" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Dworska 1, 61-619 Poznań, entered into the National Court Register - register of entrepreneurs by the District Court of POZNAŃ - NEW TOWN AND WILDA IN POZNAŃ, 8th Economic Department of the National Court Register, under KRS number 0000041930, NIP number: 0000041930, NIP number: 7700000004 PLN .00.
§ 2 Newsletter

    The Service Recipient may voluntarily use the Newsletter service.
    To use the Newsletter service, you need a device with the latest version of a web browser that supports JavaScript and cookies, with access to the Internet and an active e-mail account.
    E-mail messages sent as part of this service will be sent to the e-mail address provided by the Customer at the time of subscribing to the Newsletter.
    The Service Recipient, in order to conclude a contract and subscribe to the Newsletter service, in the first step provides his e-mail address to which he wants to receive messages sent as part of the Newsletter. At the time of subscription to the Newsletter, a contract for the provision of the service is concluded, and the Service Provider will start providing it to the Service Recipient - subject to paragraph 5.
    For the proper implementation of the Newsletter service, the Service Recipient is obliged to provide his correct e-mail address.
    The messages sent as part of the Newsletter will contain information about the possibility of unsubscribing from it, as well as a link to unsubscribe.
    The Service Recipient may unsubscribe from the Newsletter, without giving a reason and incurring any costs, at any time, using the option referred to in paragraph 6 or by sending a message to the Service Provider's e-mail address: sklep@ferguson.pl.
    The use by the Customer of the link to unsubscribe from the Newsletter or sending a message with a request to unsubscribe from the Newsletter will result in the immediate termination of the contract in the provision of this service.

§ 3 Complaints

    Complaints about the Newsletter should be reported to the Service Provider at the following e-mail address: sklep@ferguson.pl.
    The Service Provider will respond to the complaint within 14 days of receiving the complaint.

    EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS
    In the event that the complaint procedure does not bring the result expected by the Service Recipient who is a Consumer, the Consumer may use, inter alia, with:
        mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
        assistance of the competent field of permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
        free help from the municipal or poviat Consumer Ombudsman;
        ODR internet platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 4 Personal data

    The administrator of personal data provided by the Service User in connection with the subscription to the Newsletter is the Service Provider. Detailed information on the processing of personal data by the Service Provider - including other purposes and grounds for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
    The purpose of processing the Customer's data is to send the Newsletter. The basis for the processing of personal data in this case is a contract for the provision of a service or actions taken at the request of the Service Recipient, aimed at its conclusion (Article 6 (1) (b) of the GDPR), as well as the legitimate interest of the Service Provider, consisting in processing data in order to establish , to investigate or defend any claims (Article 6 (1) (f) of the GDPR).
    Providing data by the Customer is voluntary, but at the same time necessary for the provision of the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.
    The Service Recipient's data will be processed until:
        The Service Recipient will unsubscribe from the Newsletter;
        the possibility of pursuing claims by the Service User or the Service Provider related to the Newsletter will cease;
        the Customer's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Service Provider
    - depending on what is applicable in a given case and what will happen at the latest.
    The Service Recipient has the right to request:
        access to your personal data,
        rectifying them,
        delete,
        processing restrictions,
        transferring data to another administrator
        as well as the law:
        object at any time to the processing of data for reasons related to the specific situation of the Service Recipient - to the processing of personal data concerning him, based on art. 6 sec. 1 lit. f GDPR (i.e. on the legitimate interests pursued by the administrator).
    In order to exercise his rights, the Service Recipient should contact the Service Provider.
    If the Service Recipient considers that his data is being processed unlawfully, the Service Recipient may submit a complaint to the President of the Office for Personal Data Protection.

§ 5 Final provisions

    The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is the need to change the regulations caused by the modernization of the Newsletter service or a change in the law, affecting the provision of the service by the Service Provider.
    Information about the planned change to the regulations will be sent to the Customer's e-mail address provided at the time of subscribing to the Newsletter at least 7 days before the changes are implemented.
    If the Service Recipient does not object to the planned changes until their entry into force, it is assumed that he accepts them.
    In the absence of acceptance for the planned changes, the Service Recipient should send information about it to the Service Provider's e-mail address: sklep@ferguson.pl, which will result in the termination of the service contract with the entry into force of the planned changes.
    It is forbidden for the Customer to provide illegal content.
    The contract for the provision of the Newsletter service is concluded in Polish.
    In the case of a Service Recipient who is not a privileged recipient, the competent court will be the court competent for the seat of the Service Provider.

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